Orders

Payment methods:



-ATM reference
-Bank transfer
-Direct in-store payment

Shipping methods:


CTT (Shipping: articles up  to 2 kg = 5 euros; articles from 2 kg to 30 kg = 10 euros; articles from 30 kg = tba)

In-store pickup (free)


How long to get my order?



Your order will reach you within 24 to 72 hours, depending on the carrier responsible for the delivery.

Order process



1st step

Register on our website, accept the General Terms and Conditions and choose your products. Place your order following our steps. It's simple!

2nd step

Select the payment and shipping methods that are most convenient for you.

3rd step

After the customer confirms the order, BikeSul will confirm it by email.

4th step

Within 48 hours after sending the confirmation email, payment for the order will be confirmed, issued and sent with the invoice.

5th step

Bikesul will send your order through the responsible carrier within 72 hours after receipt of payment.

Important notes:



-When making an online order, the client is bound to the terms of the items selected for a period of 48 hours from the time of the request.  After this time, BIKESUL reserves the right to update the items costs. In this case, and after the 24 hours, if the client wishes to finalise the purchase, he must pay the updated amount visible online at the time the request is confirmed.  

-Completing the fields and providing the information, as well as verifying that information is exclusively the client’s responsibility.

-Confirmation of payment by Bikesul, within the indicated period, without any opposition from the end customer, is assumed, contractually, as acceptance of the order.

-Any client is authorised to cancel an order up to 14 days after the order date, under the terms of the right to free settlement (Decree Law no. 24/2014, of 14 February) and in accordance with the return policy, which is provided with the order confirmation.  (See link for returns at https://www.bikesul.pt/pt/trocas-e-devolucoes/)

-Bikesul is liable only for a timely and correct delivery of the product to the transporter, but is not liable for delays caused by the transporter. 

- If the client is not available at the time of the delivery, it is the client’s responsibility to contact the transporter to arrange a new delivery date. The transporter’s contact information can be found in the delivery attempt notice left in the client’s mailbox.