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Terms and Conditions - Rentals and Tours

Definition of the civil conditions and responsibilities of the clients that celebrate with the commercial company BIKESUL, UNIPESSOAL LDA - legal person nº 509 739 512, represented by being an accredited Employee, with registered office at Rua Cândido dos Reis, Nº 62,
8375-105 São Bartolomeu de Messines, Portugal also with a physical shop in Guia - Albufeira, at Poço das Canas EN125 Km68, 8200-564 Guia, Albufeira designated in this contract by BIKESUL;  

VEHICLE RENTAL CONTRACT - BICYCLE RENTAL

General Terms and Conditions

First Party:

BIKESUL, UNIPESSOAL LDA - legal person nr. 509 739 512, represented by any of its duly identified staff members, head office located in Rua Cândido Dos Reis, N.º 62 - S. B. Messines, shop located in Poço das Canas EN125 Km 68 8200-564 Guia - Albufeira, hereinafter referred to as BIKESUL;

Second Party:

Identified on the first page of this contract, and hereinafter referred to as "the Client";

Both parties enter into this RENTAL CONTRACT - bicycle rental, which is governed by the following terms, divided into Special and General Conditions.

Special Conditions


1. Vehicle
Brand: KTM; Serial Number:(identified on page 1); Production year: From 2017; Overall state of the vehicle (when new); Total Value + VAT (Market value Retail price (Importer ref. + VAT at the current rate).

II.Rental Conditions:

(description on the first page).

III. Other Conditions

Rentals are paid in advance at the start of the rental period. The indicated amount includes Value Added Tax (VAT) at the applicable rate upon contract conclusion.
Any fines or other expenses due for the use or possession of the vehicle will be charged to the Client. The second Party is liable for all risks inherent to the use of the vehicle throughout the duration of the contract.

General Conditions
Article

1. Subject BIKESUL rents out to the Client, and the Client hires, the vehicle described in the special conditions.

Article 2 - Rental

1. The amount, the period, and the end date of the rental regarding the use of the vehicle are defined under the special conditions.

2. The rental must be paid in cash or by transfer at an ATM, according to the table under article 5a.

Article 3. - Location and office hours

Vehicles may be rented at any BIKESUL office during the following opening times: Monday to Saturday, from 10:00am till 1:00pm and 2:00pm till 7:00pm.

Free delivery - For a minimum 3-day rental period, and only if the delivery place is no further than 20 kms from the Bikesul shop.

Article 4. - Rental conditions

1. Vehicle rental shall only take place during office hours and it shall last the minimum contractual duration;

2. Vehicle rental implies signing the rental contract as well as a liability insurance contract;

3. Presenting a valid personal identity document with photo is mandatory upon rental.

4. Vehicles can only be rented to people over 18 years of age (or younger if accompanied by a parent or guardian willing to sign a liability agreement) with valid documents.

5. BIKESUL reserves the right to refuse vehicle rental to anyone who is clearly under the influence of alcohol or any other illegal substance, or to anyone who is unable to use the vehicle, as well as to anyone who has previously breached rental conditions.

6. A form shall be filled with the results of vehicle verification jointly undertaken by BIKESUL and the Client, regarding the state of the equipment both before and after the rental period.

7. If requested upon vehicle rental, a helmet, bike lock, emergency kit, and air pump will be made available to the Client.
The Client will also receive a copy of the rental contract;

Article 5 - Rental prices

1. Bicycle rental prices vary according to the rental period

2. Prices are indicated in the following table;

3. For each extra hour beyond the duration of the contract, a fee of €20.00 will be charged

4. Returning the vehicle before the contract expires does not imply a reimbursement of any amount previously paid for rental time.

Article 6 - Deposit or Vehicle Protection Service

1. Upon rental, the Client must pay a deposit equivalent to 10% of the bicycle's value according to the table in article 13-2 or acquire the vehicle protection service available from Bikesul company in order to cover stealth or vehicle damage caused by accident or crash. This service covers:

Bike damage in case of accident or fall.

Vehicle Protection Service cost per vehicle rented: Trekking / Cit Bike or MTB Leisure Bike: 50,00€; Sport MTB or Road Bike: €100€; E-Bike: 150,00€

2. Exceptions: Damage caused by negligent use, damaged caused by noncompliance with road traffic laws; Traffic accident involving other vehicles. In which case the legal authorities must be summed to access responsibilities on site. An insurance declaration form must be fulfilled (declaration form will be provided with the bicycle).

3. In case of deposit, the amount will not be returned if the vehicle or any other equipment made available present partial and/or total damage due to incorrect use, regardless of who is at fault, but only if the Client refuses to voluntarily pay for the damaged parts according to the quote presented by our company's mechanic.

Article 7 - First Party's Obligations

BIKESUL is under the following obligations:

a) To provide the Client with the vehicle which is the subject of this contract, together with the documents and equipments mentioned in the special conditions,

b) To ensure the vehicle can be used to serve the intended purpose,

c) To provide support in case of breakdown or accident, doing all that is necessary to help the Client.

Article 8 - Second Party's Obligations

The Client is under the following obligations:

a) To use the vehicle in a normal and cautious fashion, abiding by traffic rules;

b) To refrain from using the vehicle in a way that may compromise its performance and safety;

c) To pay the rental;

d) To lodge a deposit;

e) Not to sub-rent the vehicle;

f) Not to lend, assign, transfer, adapt or modify the vehicle;

g) Not to transport other people;

h) To refrain from using the vehicle in all kinds of sports competitions;

i) To allow an inspection of the vehicle by BIKESUL, even during the rental period;

j) To follow the rules and procedures laid down in article 12 in case of an accident;

k) To immediately call BIKESUL informing of any deficiency or anomaly found when using the vehicle;

l) To immediately call BIKESUL in case of theft or damage caused by a third party;

m) To pay any fines, penalties, and similar expenses related to the use or possession of the vehicle during the rental period;

n) Not to use the vehicle outside the territory of the municipality where the bicycle was rented;

o) To return the vehicle when the rental is over, together with the equipment and documents mentioned in the special conditions, as well as any extras provided, in a state consistent with their normal use.

p) To pay the cost of any malfunction according to our mechanics' quote.

Article 9 - Hazard and Insurance

1. Without prejudice to relevant provisions in the national legislation, the Client shall be liable for all risks of vehicle loss or damage.

2. By signing the vehicle rental contract, and while it is in force, the Client is obliged to take the insurance in favour of BIKESUL covering the following hazards;
a) Damage to third parties: material damage to property, as well as material and non-material damage to third parties due to reckless driving.

3. The Client must pay the insurance company, through BIKESUL, the insurance premium.

4. The insurance policy specifically sets out that, in the case of an accident, compensation must be directly paid by the insurance company to BIKESUL.

5. In case of a damage claim against BIKESUL by third parties due to damage caused by the use of the vehicle and not covered by the corresponding policy, BIKESUL may enforce its right of recourse against the Client for the paid amounts.

6. Upon conclusion of this contract, the Client may choose to hire a Personal Accident Insurance to cover any situation that may affect his/her own physical integrity. Coverages and deductibles of that insurance are indicated in the following table:

Article 10 - Return

1. At the end of the rental period, the bicycle must be returned to the same office where the contract was signed, unless agreed otherwise, and during the office hours indicated in article 3-2. Failure to comply with the previous provision shall imply the payment of a penalty of €100.00 per day of delay; that sum shall be taken from the lodged deposit.

3. Returning the vehicle to an office other than the delivery one requires an express agreement between the parties.

Article 11 - Liability for theft and damage caused by an accident

1. The Client is liable for theft of and damage to the vehicle and any accessories made available during the rental period unless the client has contracted the Vehicle Protection Service.

2. In case of vehicle theft, the Client shall immediately inform BIKESUL, at any of its offices or by phone, and report the case to the police authorities (PSP - Polícia de Segurança Pública, or GNR - Guarda Nacional Republicana).

3. Not returning the vehicle at the end of the duration of the contract implies complete loss of the deposit amount and the obligation to pay the rest of the total value of the vehicle.

4. The Client will be liable for any damage caused by an accident or by inappropriate use of the vehicle, as well as for any malfunction or damage of accessories, regardless of who is at fault in the accident. General conditions of the insurance regarding any third parties involved in the accident shall apply.

5. Withholding the deposit amount serves the sole purpose of vehicle replacement or damaged part repair.

Article 12 - Malfunction

1. Should the vehicle that the Client is using break down for any reason out of his/her control, the Client shall immediately notify BIKESUL, either personally at its offices, or by calling the numbers 289 561 310 or 919 012 705, so the vehicle can be replaced.

2. Should it be impossible to replace the vehicle, the total amount regarding the rental period will not be charged, and a vehicle will be made available at another time to be agreed.
3. When returning the equipment, the Client shall inform BIKESUL of any deficiency or malfunction in the vehicle or in any other material made available.

Article 13 - Price Table of Equipment in case of malfunction

The Client is solely responsible for any damage to, or loss of, the Equipment during the Hire Period. The Client will notify Bikesul immediately if the Equipment is damaged or lost, and will follow all reasonable instructions of Bikesul in relation to such damaged or lost Equipment.

In the case of damage to the Equipment (excluding reasonable wear and tear, and any damage to inner tubes), however caused, the Client will be responsible for and will pay Bikesul for the full cost of all repairs, including the cost of replacing any damaged parts and any labor to restore the Equipment to the condition it was in at the commencement of the Hire Period. For the avoidance of doubt, Bikesul has the sole right to reasonably determine: (a) whether the Equipment has been damaged during the Hire Period; (b) whether such damage is beyond reasonable wear and tear; (c) the extent of such damage; and (d) the full cost of the repairs required.

In case of theft or accident and total loss of the rented vehicle, the Client shall pay the respective price according to the following table.

Retail prices including VAT at the current applicable rate.

Distributor's Ref. Prices.

Equipment / Description

PVP Price VAT Included

Bicycle KTM Revelator 4000

2.099,00 EUR

Bicycle KTM Revelator Di2

3.999,00 EUR

Bicycle KTM Lisse

3.299,00 EUR

Bicycle KTM Strada 1000

999,00 EUR

Bicycle KTM Myroon One

1.699,00 EUR

Bicycle KTM Aera

1.699,00 EUR

Bicycle KTM Scarp FS

2.799,00 EUR

Bicycle KTM Ultra Ride

1.249,00 EUR

Bicycle KTM Ultra Race / 1964 29”

1.099,00 EUR

Bicycle KTM Ultra Sport 29”

1.099,00 EUR

Bicycle KTM Ultra Fun 29”

699.00 EUR

Bicycle Kross Lea

469,00 EUR

Bicycle Kross Level B3

625,00 EUR

Bicycle KTM E-Bike Lycan

3.899,00 EUR

Bicycle KTM E-Bike Macina Race 292

3.599,00 EUR

Bicycle KTM E-Bike Macina Force

2499,00 EUR

Bicycle KTM E-Bike Macina Sport

3199,00 EUR

Bicycle KTM E-Bike Macina City / Joy

2449,00 EUR

Bicycle Kross Hexagon 24

294,00 EUR

Bicycle Kross Junior 20

279,00 EUR

GPS Garmin 1000

600.00 EUR

Pedals Look Keo

65.00 EUR

Pedals SPD SL

55.00 EUR

Pedals SPD

35.00 EUR

Helmet

60.00 EUR

Lock

15.00 EUR

Saddle bag

15.00 EUR

Pump

15.00 EUR

E-Bike Bosch power charger

170,00 EUR

E-Bike Battery key

25.00 EUR

PERSONAL INSURANCE LIABILITY

Insurance cover

Capitals

Death or Permanent Disability

20,000.00 EUR

* Medical Treatment and Repatriation Expenses

3,500.00 EUR

** Liability Exploitation

50,000.00 EUR

* Deductibles: 50 EUR for Medical Treatment expenses
** Deductibles: 10% (Material Damage) Minimum: 125 EUR, Maximum: 500 EUR

 

2. In case of damage to the rented vehicle, the Client shall pay for the damaged parts according to the quote made by our mechanics. Vehicle repair cost shall be accrued by the cost of vehicle still stand, at the rate of €30.00 per day, to a maximum of 3 days.

Article 14 - General Provisions

1. Vehicles rented by BIKESUL are the exclusive property of the First Party and are intended for leisure rides.

2. The Client is free to choose his/her preferred itinerary, as long as the rules in this contract are observed.

3. BIKESUL recommends the use of adequate protective accessories, like a helmet, gloves, and other items that may be necessary for increased safety (eyewear, knee and elbow pads, etc.).

4. BIKESUL recommends utter caution when using the vehicle and warns that all traffic rules must be observed when riding.
5. Each vehicle can only carry one person;

6. The territory where a BIKESUL vehicle can be used is limited to the municipality where it was rented and neighboring municipalities.

Final provisions

Article 15 - Unforeseen Situations and disputes

Any situation neither mentioned nor provided for in this contract shall be dealt with under the national applicable law and ordinary courts shall be competent, namely the Judicial District Court of Albufeira (Tribunal Judicial da Comarca de Albufeira).

Article 16 - Acceptance of general rules

The use of the vehicles available for rent at any of BIKESUL's offices implies full knowledge and acceptance of the terms in this contract.
Both parties declare to willingly agree to the rules in this Contract, which they know, understand, and accept. The Contract is done in duplicate, dated and signed on the front page by both parties, each of which will keep one copy.

_______________________________________________________________________________________________________

Terms and Conditions – Tours and Cycling Holidays

1. Identification of the parties

The parties of these terms and conditions are Bikesul Unipessoal Lda, as the first party, a company incorporated and registered in Portugal with legal person number PT509 730 512 whose registered offices are at Rua Candido dos Reis, no62 São Bartolomeu de Messines and Poço das Canas, EN 125 Km 68 8200-564 Guia, represented of any of its duly identified staff members (“us, we, our”) and you, as second party, purchaser of a product or /and hirer of our Equipment, andhereandafter referred as “the client”.

Bikesul is registered at the Portugal National Tourism Organization, the National Board for Tourism activities:

RNAAT – 361/2015
RNAVT – 8803

The Contract is between the Company and you (“Bikesul” and “you /client” in these conditions), being any person travelling or intending to travel on a trip operated by us including any person who is added or substituted after booking. We both agree that Portuguese law (and no other) will apply to your contract and to any dispute, claim or other matter of any description /and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of Portugal only. No employee of the Company other than the Director has the authority to vary or omit any of these Terms. No promise of a discount or refund will be binding on us unless confirmed by us in writing.

2. Booking and Paying Conditions

2.1. To Secure booking, we must receive a payment of the minimum deposit of 50% of the total trip price, per person, (or full payment if booking within 40 days of the start of your trip or at an earlier stage for some trip.) A higher deposit will be payable if any supplier(s) requires additional payment at the time of booking /prior to balance due date. The applicable deposit will be confirmed at the time of booking. All Clients (including anyone who is added or substituted at a later date), whether booking in person, by telephone, via our website, by e-mail or facsimile or by any other means, will be deemed to have agreed to the following four conditions:

2.1.1. They have read and accepted our Booking Conditions and general information pages contained in our brochure and /or on our website.
2.1.2. Client appreciate and accept the risks involved in adventure travel
2.1.3. Client do not suffer from any pre-existing medical condition or disability which may prevent him from actively participating in the trip. If any person suffers from any medical condition or disability which will or may affect their trip arrangements, please contact us before making your booking to discuss your requirements.
2.1.4.The person making the booking confirms the he /she is at least 18 years old and has full authority to enter into a contract on the basis of these conditions on behalf of all persons named on the booking and confirms that all such persons are fully aware of and accepts these conditions.

2.1.5. With the exception of self-guided trips (see below), a booking is accepted and becomes definite only from the date when we issue a confirmation invoice to you or your authorized travel agent. It is at this point that a contract between us comes into existence. If you book online, any acknowledgment of your booking request we send to you in the meantime is not a confirmation of your booking. Before your booking is confirmed and a contract comes into force, we reserve the right to increase or decrease holiday prices.

2.1.6. Certain documents may need to be sent by post. References in these conditions to “send” and “in writing” or similar include communication by e-mail. You should contact us by e-mail if you need to do so for any of the reasons mentioned in these booking conditions (for example, to request an amendment).

2.1.7. Self-guided trips: We may not be in a position to confirm the costs for all services forming part of your self-guided holiday at the time of booking until your services are confirmed. Where any costs cannot be confirmed, we will provide you with an estimated price for your holiday which will be based on anticipated rates and costs. If you wish to proceed with the booking and we are in a position to do so, we collect the necessary deposit on the basis that the price you have agreed to pay will be the one applicable to your holiday after confirmation of all costs. Once we have confirmation of all applicable costs, we will issue a confirmation which will show the confirmed price. This price may be higher or lower than the estimated price. It is at this point that our price guarantee will take effect. Any such difference will not be a surcharge and, if an increase, will be payable in full. If, however, any increase between the estimated price and the confirmed price shown on your revised invoice is greater than 10% of the estimated price, you may cancel your holiday and receive a full refund of all monies you have paid us notifying us in writing within 7 days. No compensation will be payable after this period.

2.2. Individual Programs
2.2.1.
For Any Tour Lasting more than 1 (one) day a deposit of 50% of the total value must be made at the time of the booking.
2.2.2. Remaining payment is due 45 days prior to departure.
2.2.3. For any tour lasting under 1 (one) full day a deposit of 100% of the total value is required at the time of the tour booking.
2.2.4. Payments can be made through our booking platform and payment gateway in our website or by bank transfer.

2.3. Business Events

2.3.1. A deposit of 50% must be made at the time of the booking. The remaining 50% plus any agreed corrections must be paid one week prior to the event.
2.3.2. Included and Not Included Items:
2.3.2.1. The Tour price is per person and includes those items mentioned in the “INCLUDED” section of our website or, in case of a custom proposal, in the included section of the proposal sent to you by e-mail.
2.3.2.2.  Any item not mentioned on the included section is not included. We sometimes mention some “NOT INCLUDED” items or services we consider important to call your attention to.

2.4. Payment methods

2.4.1. Payments accepted directly in our official webpage bikesul.pt thought the payment gateway.

2.4.2. Payments can be made directly in bikesul store in cash or by credit card or debit card.

2.4.3. Payments by bank transfer must be made to our bank account which details are informed in the invoice.

2.4.4. We do not accept checks.

3.Booking Changes

3.1.  A confirmed booking can be changed or transferred free of charge to a different trip date, up to 45 days prior to departure. Thereafter all changes will be treated as cancellations and subject to the cancellation charges below.

3.2.  A confirmed booking for any tour lasting under 1 (one) full day can be changed or transferred up to 48h before the tour start.

3.3.  Changes are subject to availability.

3.4.  Upon a booking change request the Client can request a credit voucher for the amount paid in respect of any cancelled booking, less any non-refundable charges incurred by us or imposed by our suppliers. This must be redeemed within 12 months of issue against a new booking directly and only in Bikesul website. No further credit vouchers can be requested against the new booking. No cash refund will be provided if the cost of the new booking is less than the value of the credit voucher. In this case the Client can use the remain balance for Bikesul equipment renting.

3.5.  If you are unable to travel, in circumstances which we consider reasonable, the booking or your place on the booking may be transferred to another suitable person (introduced by the client) up to 15 days prior to departure. Any costs or charges incurred by us or incurred or imposed by any supplier(s) in making the transfer must be paid before the transfer can be made. Any overdue balance payment must also be paid.

4. Cancellations and Refunds

4.1. By Bikesul’s Initiative:

Bikesul has the right to cancel a program according to the following circumstances:

4.1.1. Force Majeure: Refunds and compensation payments are not liable in circumstances beyond our control or our supplier’s control. This includes but is not limited to changes due to war, threat of war, acts of terrorism, civil strikes, natural disaster, fire, adverse weather or similar circumstances. If possible we will supply an alternative program.

4.1.2. Extreme weather conditions that may compromise the security of the
program. In this case we will offer an alternative program as close as possible to the original one.

4.1.3. Programs for individual guests with set date and minimum number of participants to given price: if the minimum number of participants is not achieved then you may choose one of the following options:

4.1.3.1. Price for an inferior group, to be accepted or not by the client; Alternative program;
4.1.3.2. Money refund.

4.1.4. Bikesul has the right to change the program or the routes whenever it's necessary for any reason as per example road works, health, safety etc. No refund will apply in these situations.

4.1.5. In the unlikely event that we have to cancel your tour for any reason, we will refund you 100%.

4.2. By Client’s Initiative
4.2.1. Individual package activities - including accommodation and activities:

4.2.1.1.  We highly recommend you to make a trip cancelation insurance. 4.2.1.2. Should you be unable to proceed with your tour for any reason you should inform us immediately. Our cancellation and refund policy for all multi day tours is as follows:
4.2.1.2.1.  For cancelations until 56 days before the tour start date we refund your deposit minus 50 € for handling charges.

4.2.1.2.2. For cancelations between 55 and 42 days before the tour start date, we will keep your deposit but we will not charge anything else.

4.2.1.2.3. For cancelations between 41 and 21 days before the tour start date, you can choose one of the following options:

4.2.1.2.3.1. 50 % refund of the total paid
4.2.1.2.3.2. Rebook the tour on another date
4.2.1.2.3.3. Choose another tour

4.2.1.2.4.  For cancelations between 20 and 2 days before the tour star there will be no refunds.

4.2.1.2.5. No refunds are available once the tour starts. THERE ARE NO EXCEPTIONS, including weather or other factors beyond our control.

4.2.2. Individual activities up to 1 day
4.2.2.1. If you cancel at least 48 hours before the tour start date, your deposit is returned
4.2.2.2. If you cancel in less than 48 hours before the tour start date, we will keep your deposit but we will not charge anything else.
4.2.2.3. No refunds are available once the trip starts. THERE ARE NO EXCEPTIONS, including weather or other factors beyond our control.

4.2.3. Business Events

4.2.3.1. If you cancel at least 56 days before the tour start date, your deposit is returned, except for 200 € of handling charges.

4.2.3.2. If you cancel between 55 and 42 days before the tour start date, we will return the deposit except for 200 € of handling charges and any costs that we already incurred such as hotel advance payments, research costs, etc).

4.2.3.3.  If you cancel between 41 and 1 days before the start date, there will be no refund.

4.2.3.4.  No refunds are available once the trip commences. THERE ARE NO EXCEPTIONS, including weather or other factors beyond our control.

4.2.3.5. Cancelling conditions may be negotiated BEFORE the booking of the trip and not after.

5. Risks and Liabilities

5.1. The tour difficulty level is explained in each tour description. If you have any doubts please contact us.

Your booking is accepted on the following conditions:

6. Warranties, Insurances and liabilities

6.1. Bikesul Unipessoal Lda is fully insured according to the Portuguese law in force for its activity. This means that those participating in our programs are covered
by insurances as described below:

6.1.1.( Personal) Accident insurance policy – Number

  • You will inform us of have any medical condition that may be affected by or affect the activity.

  • You understand and accept the risks associated with bicycle, canoeing, walking or jeep travel (depending on the tour you chose)

  • You are fit and medically able to undertake the activity you booked.

6.1.1.1. This insurance is nominal which means we need to know each participant full name and age before starting date.

6.1.1.2. Coverage per accident:

 Medical treatment: Limited to 3 500,00€
Death or Permanent Disability: Limited to 20 000,00 €/person.

6.1.2. Civil liability insurance policy – Number

6.1.2.1. Civil liability insurance covers damages caused to third parties or clients and that occurs because of the activity and of our responsibility.

6.1.2.2. Limits:

7. Responsibilities

7.1. Bikesul accepts no liability for illness/injury suffered by you or loss/damage to your property during the holiday save that covered by its insurances.

7.2. Travel insurance should be arranged by you at the time of booking.

7.3.  Trip cancellation insurance is not included in the tour price but is strongly recommended. This will protect you should you need to cancel for unpredictable reasons such as illness, and should provide for your air and tour refunds in full. Additional insurance for baggage, health/accident is also strongly recommended.

7.4.  Our programs are run by experiment guides. We have emergency plans and procedures for all activities.

Procedure

In case of accident you or a member of our team will call the Emergency service. Transport costs to hospital are of your responsibility. If the emergency service considers an ambulance is not necessary you must pay for a taxi and this is never refunded by the insurance company. Hospital bills must be paid by you. We will file a report to the insurance company. The insurance company will then decide the amount to be refunded and will refund you directly or through us.

8. Available emergency means

8.1. Portugal has a national emergency system that can be used anywhere in the country through the number 112.

8.2.  Human resources: all Tour leaders have a 1st aid certificate.

8.3.  Material resources: in all our programs, we have a basic 1st aid kit and mobile phones. We may also use our bikes or cars as emergency means.

9. Trip participation and client responsibility

9.1.  You agree to accept the authority and decisions of our employees, Bikesul Tour Leaders and agents whilst on trip with us. If in the opinion of any such person(s) or any other person in a position of authority (such as, for example, a hotel manager), your health, level of fitness or conduct at any time before or during a trip is endangering or appears likely to endanger your health or wellbeing or any third party (including any other clients of the Company) or the safe, comfortable or happy progress of the trip, you may be excluded from all or part of the trip without refund or recompense. Where you are excluded, we will have no further responsibility towards you (including any return travel arrangements) and we will not meet any expenses or costs incurred as a result of the exclusion.

9.2.  In the case of ill health, we may make such arrangements we see fit and recover the costs thereof from you.

9.3.  If you commit an illegal act (including, for example, causing any damage) you may be excluded from the trip and we shall cease to have responsibility to/for you as above. No refund will be given for any unused services. When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. The Client will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions.

9.4.  The Client should ensure to have appropriate travel insurance to protect you if this situation arises.

9.5.  If you have any medical condition or disability which may affect your active participation in your trip or the trip arrangements of any other person or have any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the proposed trip and/or making the booking. In any event, you must give us full details at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your active participation in your trip or the trip arrangements of any other person develops after your booking has been confirmed.

10. Itinerary changes

10.1. We reserve the right to make changes to your itinerary. Should this be necessary we will do our utmost to ensure that any such changes do not substantially alter the nature of the tour.

11. Routes

11.1. We cannot guarantee the condition or accessibility of routes, since they follow public roads that are subject to road works, diversions, landslips etc.

12. Support Car (Guided or Supported / Assisted Tours)

12.1. Depending of the Tour booked the support car might not ride always with the group. It will be sometimes at a reasonable distance from the group in order to be able to reach it in a maximum of 60 minutes in case of need.

The support car also does other services like setting up water and feed assistance points, preparing light snacks or doing shopping for the day.

13. Photographs

13.1. Bikesul is entitled to use the photographs taken during the activities for promoting and marketing purposes for our tours only. No images shall be used when the image of a person is equal to or larger than 50% of the photograph size.

14. Queries and Complaints

14.1. We will respond to email and telephone queries concerning your tour within 48 hours.

14.2. If you have a problem during your tour, you should talk to your guide or phone Bikesul and we will do our utmost to resolve the matter there and then. Otherwise, you should notify us in writing with the details of your complaint within 30 days of your tour finish date.

14.3. Our first goal is to serve you well. Whenever you have a complaint please try to inform us in time to solve it during your trip.

According to legislation, we do have a complaint book. We also have a Compliment’s book.

Terms and Conditions – Tours and Cycling Holidays

1. Identification of the parties

The parties of these terms and conditions are Bikesul Unipessoal Lda, as the first party, a company incorporated and registered in Portugal with legal person number PT509 730 512 whose registered offices are at Rua Candido dos Reis, no62 São Bartolomeu de Messines and Poço das Canas, EN 125 Km 68 8200-564 Guia, represented of any of its duly identified staff members (“us, we, our”) and you, as second party, purchaser of a product or /and hirer of our Equipment, andhereandafter referred as “the client”.

Bikesul is registered at the Portugal National Tourism Organization, the National Board for Tourism activities:

RNAAT – 361/2015
RNAVT – 8803

The Contract is between the Company and you (“Bikesul” and “you /client” in these conditions), being any person travelling or intending to travel on a trip operated by us including any person who is added or substituted after booking. We both agree that Portuguese law (and no other) will apply to your contract and to any dispute, claim or other matter of any description /and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of Portugal only. No employee of the Company other than the Director has the authority to vary or omit any of these Terms. No promise of a discount or refund will be binding on us unless confirmed by us in writing.

2. Booking and Paying Conditions

2.1. To Secure booking, we must receive a payment of the minimum deposit of 50% of the total trip price, per person, (or full payment if booking within 40 days of the start of your trip or at an earlier stage for some trip.) A higher deposit will be payable if any supplier(s) requires additional payment at the time of booking /prior to balance due date. The applicable deposit will be confirmed at the time of booking. All Clients (including anyone who is added or substituted at a later date), whether booking in person, by telephone, via our website, by e-mail or facsimile or by any other means, will be deemed to have agreed to the following four conditions:

2.1.1. They have read and accepted our Booking Conditions and general information pages contained in our brochure and /or on our website.
2.1.2. Client appreciate and accept the risks involved in adventure travel
2.1.3. Client do not suffer from any pre-existing medical condition or disability which may prevent him from actively participating in the trip. If any person suffers from any medical condition or disability which will or may affect their trip arrangements, please contact us before making your booking to discuss your requirements.
2.1.4.The person making the booking confirms the he /she is at least 18 years old and has full authority to enter into a contract on the basis of these conditions on behalf of all persons named on the booking and confirms that all such persons are fully aware of and accepts these conditions.

2.1.5. With the exception of self-guided trips (see below), a booking is accepted and becomes definite only from the date when we issue a confirmation invoice to you or your authorized travel agent. It is at this point that a contract between us comes into existence. If you book online, any acknowledgment of your booking request we send to you in the meantime is not a confirmation of your booking. Before your booking is confirmed and a contract comes into force, we reserve the right to increase or decrease holiday prices.

2.1.6. Certain documents may need to be sent by post. References in these conditions to “send” and “in writing” or similar include communication by e-mail. You should contact us by e-mail if you need to do so for any of the reasons mentioned in these booking conditions (for example, to request an amendment).

2.1.7. Self-guided trips: We may not be in a position to confirm the costs for all services forming part of your self-guided holiday at the time of booking until your services are confirmed. Where any costs cannot be confirmed, we will provide you with an estimated price for your holiday which will be based on anticipated rates and costs. If you wish to proceed with the booking and we are in a position to do so, we collect the necessary deposit on the basis that the price you have agreed to pay will be the one applicable to your holiday after confirmation of all costs. Once we have confirmation of all applicable costs, we will issue a confirmation which will show the confirmed price. This price may be higher or lower than the estimated price. It is at this point that our price guarantee will take effect. Any such difference will not be a surcharge and, if an increase, will be payable in full. If, however, any increase between the estimated price and the confirmed price shown on your revised invoice is greater than 10% of the estimated price, you may cancel your holiday and receive a full refund of all monies you have paid us notifying us in writing within 7 days. No compensation will be payable after this period.

2.2. Individual Programs
2.2.1.
 For Any Tour Lasting more than 1 (one) day a deposit of 50% of the total value must be made at the time of the booking.
2.2.2. Remaining payment is due 45 days prior to departure.
2.2.3. For any tour lasting under 1 (one) full day a deposit of 100% of the total value is required at the time of the tour booking.
2.2.4. Payments can be made through our booking platform and payment gateway in our website or by bank transfer.

2.3. Business Events

2.3.1. A deposit of 50% must be made at the time of the booking. The remaining 50% plus any agreed corrections must be paid one week prior to the event.
2.3.2. Included and Not Included Items:
2.3.2.1. The Tour price is per person and includes those items mentioned in the “INCLUDED” section of our website or, in case of a custom proposal, in the included section of the proposal sent to you by e-mail.
2.3.2.2.  Any item not mentioned on the included section is not included. We sometimes mention some “NOT INCLUDED” items or services we consider important to call your attention to.

2.4. Payment methods

2.4.1. Payments accepted directly in our official webpage bikesul.pt thought the payment gateway.

2.4.2. Payments can be made directly in bikesul store in cash or by credit card or debit card.

2.4.3. Payments by bank transfer must be made to our bank account which details are informed in the invoice.

2.4.4. We do not accept checks.

3.Booking Changes

3.1.  A confirmed booking can be changed or transferred free of charge to a different trip date, up to 45 days prior to departure. Thereafter all changes will be treated as cancellations and subject to the cancellation charges below.

3.2.  A confirmed booking for any tour lasting under 1 (one) full day can be changed or transferred up to 48h before the tour start.

3.3.  Changes are subject to availability.

3.4.  Upon a booking change request the Client can request a credit voucher for the amount paid in respect of any cancelled booking, less any non-refundable charges incurred by us or imposed by our suppliers. This must be redeemed within 12 months of issue against a new booking directly and only in Bikesul website. No further credit vouchers can be requested against the new booking. No cash refund will be provided if the cost of the new booking is less than the value of the credit voucher. In this case the Client can use the remain balance for Bikesul equipment renting.

3.5.  If you are unable to travel, in circumstances which we consider reasonable, the booking or your place on the booking may be transferred to another suitable person (introduced by the client) up to 15 days prior to departure. Any costs or charges incurred by us or incurred or imposed by any supplier(s) in making the transfer must be paid before the transfer can be made. Any overdue balance payment must also be paid.

4. Cancellations and Refunds

4.1. By Bikesul’s Initiative:

Bikesul has the right to cancel a program according to the following circumstances:

4.1.1. Force Majeure: Refunds and compensation payments are not liable in circumstances beyond our control or our supplier’s control. This includes but is not limited to changes due to war, threat of war, acts of terrorism, civil strikes, natural disaster, fire, adverse weather or similar circumstances. If possible we will supply an alternative program.

4.1.2. Extreme weather conditions that may compromise the security of the
program. In this case we will offer an alternative program as close as possible to the original one.

4.1.3. Programs for individual guests with set date and minimum number of participants to given price: if the minimum number of participants is not achieved then you may choose one of the following options:

4.1.3.1. Price for an inferior group, to be accepted or not by the client; Alternative program;
4.1.3.2. Money refund.

4.1.4. Bikesul has the right to change the program or the routes whenever it's necessary for any reason as per example road works, health, safety etc. No refund will apply in these situations.

4.1.5. In the unlikely event that we have to cancel your tour for any reason, we will refund you 100%.

4.2. By Client’s Initiative
4.2.1. Individual package activities - including accommodation and activities:

4.2.1.1.  We highly recommend you to make a trip cancelation insurance. 4.2.1.2. Should you be unable to proceed with your tour for any reason you should inform us immediately. Our cancellation and refund policy for all multi day tours is as follows:
4.2.1.2.1.  For cancelations until 56 days before the tour start date we refund your deposit minus 50 € for handling charges.

4.2.1.2.2. For cancelations between 55 and 42 days before the tour start date, we will keep your deposit but we will not charge anything else.

4.2.1.2.3. For cancelations between 41 and 21 days before the tour start date, you can choose one of the following options:

4.2.1.2.3.1. 50 % refund of the total paid
4.2.1.2.3.2. Rebook the tour on another date
4.2.1.2.3.3. Choose another tour

4.2.1.2.4.  For cancelations between 20 and 2 days before the tour star there will be no refunds.

4.2.1.2.5. No refunds are available once the tour starts. THERE ARE NO EXCEPTIONS, including weather or other factors beyond our control.

4.2.2. Individual activities up to 1 day
4.2.2.1. If you cancel at least 48 hours before the tour start date, your deposit is returned
4.2.2.2. If you cancel in less than 48 hours before the tour start date, we will keep your deposit but we will not charge anything else.
4.2.2.3. No refunds are available once the trip starts. THERE ARE NO EXCEPTIONS, including weather or other factors beyond our control.

4.2.3. Business Events

4.2.3.1. If you cancel at least 56 days before the tour start date, your deposit is returned, except for 200 € of handling charges.

4.2.3.2. If you cancel between 55 and 42 days before the tour start date, we will return the deposit except for 200 € of handling charges and any costs that we already incurred such as hotel advance payments, research costs, etc).

4.2.3.3.  If you cancel between 41 and 1 days before the start date, there will be no refund.

4.2.3.4.  No refunds are available once the trip commences. THERE ARE NO EXCEPTIONS, including weather or other factors beyond our control.

4.2.3.5. Cancelling conditions may be negotiated BEFORE the booking of the trip and not after.

5. Risks and Liabilities

5.1. The tour difficulty level is explained in each tour description. If you have any doubts please contact us.

Your booking is accepted on the following conditions:

6. Warranties, Insurances and liabilities

6.1. Bikesul Unipessoal Lda is fully insured according to the Portuguese law in force for its activity. This means that those participating in our programs are covered
by insurances as described below:

6.1.1.( Personal) Accident insurance policy – Number

  • You will inform us of have any medical condition that may be affected by or affect the activity.

  • You understand and accept the risks associated with bicycle, canoeing, walking or jeep travel (depending on the tour you chose)

  • You are fit and medically able to undertake the activity you booked.

6.1.1.1. This insurance is nominal which means we need to know each participant full name and age before starting date.

6.1.1.2. Coverage per accident:

 Medical treatment: Limited to 3 500,00€
Death or Permanent Disability: Limited to 20 000,00 €/person.

6.1.2. Civil liability insurance policy – Number

6.1.2.1. Civil liability insurance covers damages caused to third parties or clients and that occurs because of the activity and of our responsibility.

6.1.2.2. Limits:

7. Responsibilities

7.1. Bikesul accepts no liability for illness/injury suffered by you or loss/damage to your property during the holiday save that covered by its insurances.

7.2. Travel insurance should be arranged by you at the time of booking.

7.3.  Trip cancellation insurance is not included in the tour price but is strongly recommended. This will protect you should you need to cancel for unpredictable reasons such as illness, and should provide for your air and tour refunds in full. Additional insurance for baggage, health/accident is also strongly recommended.

7.4.  Our programs are run by experiment guides. We have emergency plans and procedures for all activities.

Procedure

In case of accident you or a member of our team will call the Emergency service. Transport costs to hospital are of your responsibility. If the emergency service considers an ambulance is not necessary you must pay for a taxi and this is never refunded by the insurance company. Hospital bills must be paid by you. We will file a report to the insurance company. The insurance company will then decide the amount to be refunded and will refund you directly or through us.

8. Available emergency means

8.1. Portugal has a national emergency system that can be used anywhere in the country through the number 112.

8.2.  Human resources: all Tour leaders have a 1st aid certificate.

8.3.  Material resources: in all our programs, we have a basic 1st aid kit and mobile phones. We may also use our bikes or cars as emergency means.

9. Trip participation and client responsibility

9.1.  You agree to accept the authority and decisions of our employees, Bikesul Tour Leaders and agents whilst on trip with us. If in the opinion of any such person(s) or any other person in a position of authority (such as, for example, a hotel manager), your health, level of fitness or conduct at any time before or during a trip is endangering or appears likely to endanger your health or wellbeing or any third party (including any other clients of the Company) or the safe, comfortable or happy progress of the trip, you may be excluded from all or part of the trip without refund or recompense. Where you are excluded, we will have no further responsibility towards you (including any return travel arrangements) and we will not meet any expenses or costs incurred as a result of the exclusion.

9.2.  In the case of ill health, we may make such arrangements we see fit and recover the costs thereof from you.

9.3.  If you commit an illegal act (including, for example, causing any damage) you may be excluded from the trip and we shall cease to have responsibility to/for you as above. No refund will be given for any unused services. When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. The Client will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions.

9.4.  The Client should ensure to have appropriate travel insurance to protect you if this situation arises.

9.5.  If you have any medical condition or disability which may affect your active participation in your trip or the trip arrangements of any other person or have any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the proposed trip and/or making the booking. In any event, you must give us full details at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your active participation in your trip or the trip arrangements of any other person develops after your booking has been confirmed.

10. Itinerary changes

10.1. We reserve the right to make changes to your itinerary. Should this be necessary we will do our utmost to ensure that any such changes do not substantially alter the nature of the tour.

11. Routes

11.1. We cannot guarantee the condition or accessibility of routes, since they follow public roads that are subject to road works, diversions, landslips etc.

12. Support Car (Guided or Supported / Assisted Tours)

12.1. Depending of the Tour booked the support car might not ride always with the group. It will be sometimes at a reasonable distance from the group in order to be able to reach it in a maximum of 60 minutes in case of need.

The support car also does other services like setting up water and feed assistance points, preparing light snacks or doing shopping for the day.

13. Photographs

13.1. Bikesul is entitled to use the photographs taken during the activities for promoting and marketing purposes for our tours only. No images shall be used when the image of a person is equal to or larger than 50% of the photograph size.

14. Queries and Complaints

14.1. We will respond to email and telephone queries concerning your tour within 48 hours.

14.2. If you have a problem during your tour, you should talk to your guide or phone Bikesul and we will do our utmost to resolve the matter there and then. Otherwise, you should notify us in writing with the details of your complaint within 30 days of your tour finish date.

14.3. Our first goal is to serve you well. Whenever you have a complaint please try to inform us in time to solve it during your trip.

According to legislation, we do have a complaint book. We also have a Compliment’s book.

Terms and Conditions - Online Sales

1. GENERAL SALES CONDITIONS
1.1. All client orders made online at www.BIKESUL.com, email and social networks are subject to the contract’s general conditions.
1.2. The offer of products in the online shop is intended for final consumers only. For the purposes of this contract, “a consumer is one to whom goods are provided, services are provided or rights are transferred, intended for non-professional use, by a professional with business activity with the purpose of obtaining benefits.”  (Law 24/96 of 31 July, article 2(1), of the Portuguese Republic) and “a company is any entity that fulfils business activities in providing goods or services within a certain market, regardless of its legal statutes or method of financing. (Law 19/2012, of 08 May, article 3(1) of the Portuguese Republic).
1.3. Use of the online shop makes the user a final consumer and implies its acceptance, fully and without reservation, of all the dispositions included in the General Terms and Conditions, in effect each time the client accesses the online shop.
1.4. BIKESUL reserves the right to change the General Terms and Conditions with no previous notice. 
1.5. The contractual offer available in the online shop is intended only for people of age, where the client accepts that it can only be used by adults with full contractual capacity who are, consequently, able to be take full responsibility for commitments resulting from purchase and sales.
1.6. The Client, in its business relationship with Bikesul, Unipessoal Lda., accepts the current General Conditions of Sale, which are to be applied generally, except for exemptions in writing by Bikesul, Unipessoal Lda. The Client declares it knows all the content delivered and that they do not infringe on any third party rights, nor are they, by any standards, contrary to law. The Client is responsible for:
Any damages that it caused directly or indirectly, including any damages incurred during the assembly by the client of any items included in the invoice;  
Any damages that it caused directly or indirectly, including any damages incurred from using any of the items included in the invoice;
Any repair and damages related to all verified losses;
For any errors or defects originating from technical defects or assembly errors of the material included in the document.
The Client assumes and removes the liability from Bikesul, Unipessoal Lda, regarding any action, request or claim it receives, related to any industrial and intellectual property, as well as the unlawfulness or non-compliance of any element or content delivered to Bikesul, Unipessoal Lda. for completion. Bikesul, Unipessoal Lda will have the right to recourse against the Client for any expenses it must bear for any of its actions or omissions, either direct or indirect. 

2. ORDERS
2.1. In making an online purchase, the client remains bound to the conditions of the items and services selected for the five days following the order date. After this time, BIKESUL reserves the right to update the cost of items and services. In this case, and after the three days, if the client wishes to finalise the purchase, he must pay the updated amount visible online at the time the request is confirmed.
2.2. The client must always accept the General Terms and Conditions of the online shop.
2.3. Completing the fields and providing the information, as well as verifying that information is exclusively and completely the client’s responsibility.
2.4. The online shop accepts the following payment methods: Credit Card or PayPal.
2.5. BIKESUL’s confirmation of payment, within the timeframe mentioned, if not challenged by the client, will be contractually assumed as acceptance of the order.
2.6. Any client is authorised to cancel an order up to 14 days after the order date, under the terms of the right to free settlement (Decree Law no. 24/2014, of 14 February) and in accordance with the return policy, which is provided with the order confirmation.

3. ORDER DELIVERY
3.1. BIKESUL is liable only for a timely and correct shipping of the product to the transporter, but is not liable for delays caused by the transporter. Therefore, the estimated time for delivery of an online order is not binding.
3.2. When the merchandise is not transported by Bikesul, Unipessoal Lda. itself, transportation shall be made by a transportation company or the client’s vehicle, where it will be in either case transported at the Client’s responsibility and risk. Risk is transferred at the time the merchandise leaves the warehouses of Bikesul, Unipessoal Lda.
3.3. BIKESUL will send the order to the client within 48h after order payment is received, while the transportation time will be the responsibility of the transporter hired for that task.
3.4. If the client is not available at the time of the delivery, it is the client’s responsibility to contact the transporter to arrange a new delivery date. The transporter’s contact information can be found in the delivery attempt notice left in the client’s mailbox.
3.5. Any additional cost resulting from tax and customs fees in the order’s country of destination is to be fully paid by the client.
3.6. The transportation box for orders is completely free.
3.7. If any of the packages delivered by the transporter at the client’s address is damaged or has any signs of tampering, the client should immediately inform Bikesul, Unipessoal Lda. in writing and provide a written statement of the anomaly in the transportation document, or simply not accept the merchandise.

4. PRICES AND PAYMENT
4.1. The prices listed on the online shop include VAT at the legal rate in effect (PVP) and are valid only in Europe.
4.2. At the time of the order, transportation costs associated with shipping the order should be properly itemised.
4.3. Processing of the order is only done after payment.

5. RETENTION OF TITLE
5.1. BIKESUL reserves the right to the ordered item until the item is paid in full (including VAT), as well as the associated transportation cost.

6. INSURANCE AND TRANSFER OF RISK
6.1. Any customs fee will be paid by the client.
6.2. Except for a clear agreement to the contrary, BIKESUL reserves the right to choose the type of shipping and the transporting company.

7. EXCHANGES AND RETURNS
7.1. If the product provided shows a manufacture defect, the client can demand a repair of the defect or provision of a similar item without defect. 7.2. The client has 30 days to return the item, starting from the date the item is received, with no additional cost as long as it does not show any signs of use and is returned in the same box used for shipping. Should there be damages to the item caused by poor handling or packaging by the client while returning the product, BIKESUL reserves the right to not accept a return and charge the shipping costs to the client in question.
7.3. Regardless of conditions provided for in the previous items, and notwithstanding the right to free settlement within the timeline legally stipulated, the client may only proceed with the exchange of a purchased item or exchange it for another available online, within 30 days after the confirmation provided for in item 2.6.
7.4. The fulfilment of the right provided for in the previous item is only valid when the client has not used the item and BIKESUL reserves the right to make the equipment exchange possible, after verifying its condition.
7.5. Transportation costs resulting from fulfilling the right provided for in item 7.3. will be paid by BIKESUL.
7.6. Fulfilling the right described in item 7.3. shall be made in accordance with the return policy, which is provided to the client with the delivery confirmation.
7.7. The following timelines for complaints are established:
7.7.1. 48 hours – complaint based on the difference between the number of items invoiced and delivered;
7.7.2. 14 days – complaint due to apparent non-compliance of the product or its packaging, quality standards and usual presentation.
7.7.3. Once the timeline mentioned in the previous item has passed without any complaint, it is assumed that it was accepted without reservation, immediately annulling any right to file a complaint.

8. WARRANTY
8.1. The legal warranty is valid for two years from the delivery date. Certain products may have a longer warranty period provided by the manufacturer. 
8.1.2. Bikesul, Unipessoal Lda. declines the acceptance of any warranty request if the product in question in that document is covered by any of the following conditions:
Assembly done incorrectly by the client and/or by a third party who is not a client in this document;
Neglect of the product (insufficient conservation and maintenance);
Changes to the paint;
Falls
Overload
Noncompliance or a lack of maintenance with the minimum frequency recommended by the manufacturer of the component in question and properly carried out by Bikesul, Unipessoal Lda., it declines any responsibility for the warranty;
Products used in events of a competitive nature should receive more regular maintenance and the warranty of these products may be refused by Bikesul, Unipessoal Lda. due to the high stress it could have been subject to in situations that are completely contrary to normal use. In case of doubt regarding the correct frequency of maintenance and/or information that the client considers important and/or useful regarding assembly and/or correct use of the article in question, these questions should be immediately made in writing to Bikesul, Unipessoal Lda.

8.3. Warranty services do not cover any other services (such as assembly and transportation costs) and any potential costs due to assembly and additional material resulting from a change to the model. These costs will be paid by the client within the warranty.
8.4. The warranty is valid only for the first owner of the product, in accordance with the client mentioned in the purchase invoice.
8.5. We suggest that the client keep the box used for shipping until the end of the warranty, in order to guarantee that the bicycle is correctly packaged should there be a need to return it during the warranty period. 

9. LIABILITY
9.1. BIKESUL is not liable for any damages to the product, caused by any premeditation or negligence.
9.2. Any warranty or return requests made by the client due to product defects will be refused if the defect is not validated within 15 days after the product complaint is made.

10. PROTECTION OF PERSONAL INFORMATION
10.1. BIKESUL has the right to process and protect the information pertaining to the corresponding purchase contracts, as long as necessary for the creation and completion of the purchase contract and while obligated by law to keep the information.
10.2. BIKESUL commits to not communicating personal information to third parties without the client’s express permission, except if obligated by law to divulge the information.
10.3. BIKESUL is not authorised to proceed with the gathering, transferring or a different type of processing the client’s personal information for purposes other than what are provided for in the contract.
10.4. The user has the right to delete his personal information at any time through the personal account created online, as well as redefine the type of information it wishes to receive from BIKESUL.

11. APPLICABLE LAW
11.1. The purchase contract established between BIKESUL and the client shall be governed by the laws of the Portuguese Republic, subject to mandatory regulation of private international law, excluding the United Nations Convention of Contracts for the International Sale of Goods. 


AUTHORISED JURISDICTION
Both Parties agree that any potential disputes emerging from this contract will be submitted to the District Court of Albufeira, to the exclusion of any other.

BIKESUL 
Taxpayer no. 509 739 512
Email: geral@bikesul.pt